Return Policy | Cube Care
Receive, Inspect for Damages and Shortages.
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Call our Customer Care Heroes within ten (10) days of receiving shipment to initiate a request for a Return Authorization (RA) or Claim during our business hours of Monday through Friday 8AM – 5PM EST at (305) 556 – 8700 or email wecare@cubecare.com.
Return authorization (RA) must be authorized by Cube Care prior to receipt. Product must be returned within ten (10) days of purchase. Unauthorized returns may be returned to customer at customer’s expense. This policy applies to all customers unless superseded by a separate written agreement that includes specific return terms and conditions.
Return Process
After obtaining an RA, each return must include the following:
• Customer’s Name, Address and Sales Order #
• RA Number
• Original Purchase Order (PO) Number
Return Policy
Cube Care will not accept custom products for return. However, if dimensional adjustments are all that need to be made, Cube Care will alter the material as best they can to make the product fit. Note a fee may be assessed for altering the product.
Defective products are returnable with prior authorization. Non-defective products may be returned, provided customer has obtained prior authorization from Cube Care, if such products are in salable condition and suitable for restocking. Freight and restocking may apply as noted in the Restocking Fee Scheduled listed below. Product must be returned within ten (10) days of receipt.
The following conditions will not be considered for return.
• Products purchased more than ten (10) days prior to return request.
• Special or custom product made to customer specifications or sold as non-returnable.
• Products returned in altered or damaged packing, or in packaging other than original packing.
• Packs broken, breached or damaged.
• Items in unsalable units of measure where product cannot be resold.
Issuance of RA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of return products and is subject to the other terms of this policy.
Damages or Shortages
To minimize any delay in resolving a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of landing and be countersigned by the customer. In addition, to taking pictures of all damages reported. The damaged products must remain in the original carton, in the event inspections is required by the transportation company. Customer must notify Cube Care of any damages in transit or product shortages within two (2) business days of receipt, or Cube Care shall have no obligation to process credit or arrange for product replacement.
Product Shipped in Error
Customer must notify Cube Care of any shipping errors or disputes within ten (10) days of receipt. Product shipped in error by Cube Care are freely returnable for full credit, provided that such returns are made within ten (10) days of receipt.
Defective Product
Defective Product, properly noted damaged product and returns that are the result of Cube Care error may be returned at Cube Care’s expense and for a full credit, subject to the other provision of this policy.
Restocking Fee Schedule
| Return from Date of Receipt | Re-Stocking Fee Percentage |
| 0 – 10 Days | 10% / $25 Minimum Plus Freight |
| 10 – 30 Days | 20% / $25 Minimum Plus Freight |
| 31 – 60 Days | 30% / $25 Minimum Plus Freight |
| 61 – 90 Days | 40% / $25 Minimum Plus Freight |
| Greater than 90 Days | Not Returnable. Unless expressly approved prior to receipt. Contact Customer Care for more information. |
